Privacy policy

For Google Chat Notifications for Jira ("the app"), published by Tidelight Labs. Last updated 13 November 2026.

Summary

The app runs entirely on Atlassian's Forge platform. Tidelight Labs operates no servers for it, and your Jira data is not sent to us. The app sends notification content from your Jira site to the Google Chat webhooks your admin configures, and nowhere else.

What the app stores

Stored in Atlassian Forge storage, inside Atlassian's infrastructure:

• The rules your admin creates: name, selected events, filters and message options.
• The Google Chat webhook URL for each rule, held in Forge's encrypted secret storage.
• The result of each rule's most recent delivery: time, success or error, and the issue key.
• A cache of your Jira site's address.

The app does not store Jira account IDs, names or other personal data. It reads a user's display name from Jira at the moment it builds a message and does not keep it.

What the app sends to Google Chat

When an issue event matches a rule, the app sends a message to that rule's webhook at chat.googleapis.com. Depending on the rule's settings it contains the issue key and summary, a description of the change, the display name of the person who made it, the first 500 characters of a new comment, a link to the issue, and the selected fields (status, assignee, priority, issue type, reporter, labels, due date). Once delivered, messages are held by Google under your organisation's Google Workspace agreement.

What Tidelight Labs can see

We can read the app's operational logs on the Forge platform. These contain rule identifiers, issue keys and delivery error codes. They do not contain issue summaries, comment text or webhook URLs. We use them only to diagnose faults.

The app has no analytics, advertising or tracking. We do not sell or share data.

Support requests

If you email us, we keep your message and address for as long as needed to answer and to keep a record of the issue.

Retention and deletion

Deleting a rule removes its settings, webhook URL and delivery status. Uninstalling the app removes all stored data under Atlassian's Forge data-retention process. Messages already delivered to Google Chat remain there until deleted in Chat.

Sub-processors

Atlassian (hosting and storage through Forge). Google receives messages as the destination chosen by your admin.

Contact

Questions or requests about this policy: support@tidelightlabs.com.